Customer Service Representative Job at Allmed Staffing Inc, Bronx, NY

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  • Allmed Staffing Inc
  • Bronx, NY

Job Description

Job Title: Customer Service Representative Associate
Location: Onsite – Bronx, NY 10457
Schedule: Monday to Friday, 8:30 AM – 5:00 PM
Pay Rate:  $18.00 hour
Dress Code: Business casual or scrubs
Interview Process:

  • Round 1: Video/Phone with Optum
  • Round 2: Onsite with Client

 

About the Role:

We’re seeking a Customer Service Representative Associate to support front-office operations at a busy healthcare facility. This onsite role plays a vital part in helping patients, verifying insurance, managing authorizations, and supporting daily office needs.

 

Responsibilities:

  • Provide customer support in person and by phone
  • Handle insurance verification, referrals, and authorizations
  • Discuss billing and collections with patients
  • Communicate with insurance carriers to ensure reimbursements
  • Assist front desk operations
  • Maintain quality, productivity, and accuracy standards
  • Participate in team meetings and trainings
  • Escalate issues or trends to leadership

 

Qualifications:

Required:

  • High School Diploma or GED
  • 1+ year customer service experience
  • Proficiency in MS Word, Excel, Outlook
  • Must work onsite in Bronx, NY
  • Able to work full-time and occasional overtime

Preferred:

  • Associate degree or healthcare admin experience
  • Revenue cycle background
  • Intermediate MS Office skills

Soft Skills:

  • Clear communicator and problem solver
  • Able to multitask and remain productive in repetitive tasks
  • Comfortable using computers while on the phone

Job Tags

Full time, Casual work, Monday to Friday,

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