Job Description

Residential Service and Sales Plumber

Reports To: Plumbing Field Supervisor

FLSA Status: Non-Exempt 

Position Type and Expected Hours of Work : Full time; Monday through Friday and overtime and on call as needed

Position Summary:

The Residential Plumber position troubleshoots plumbing equipment and presents those findings and options to the customer. 

Essential Functions:

• Troubleshoots plumbing equipment and related problems and presents those findings and options to the customer, providing advice as needed/requested
• Completes approved repairs, improvements, or installations per our repair pricing guide
• Provides the customer with information and pricing on service agreements, accessories, and other improvements and collects for all work performed
• Performs equipment installations as needed and ensures customer satisfaction
• Keeps clean equipment/work area and maintains truck inventory while keeping assigned service vehicle organized and clean while alerting management when repairs are needed
• Works in all kinds of indoor and outdoor conditions

Competencies: 

• Complete knowledge of all tools, equipment and materials needed to perform service on residential plumbing and all codes governing those services
• Ability to build relationships with team members and vendors
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented, highly organized with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

Position Requirements:

• High school diploma or equivalent  
• Minimum of 2 years' experience in residential plumbing installation or service.   
• A valid driver's license and ability to pass Motor Vehicle Check and DOT physical as needed 

Physical Demands: Use hands to handle, control, or feel objects, tools, or controls. Stand for long periods of time. Bend or twist the body. Kneel, stoop, crouch, or crawl. Must be able to routinely lift up to 50-100 lbs. 

Direct Reports: None

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

LBA Air Conditioning, Heating, and Plumbing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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