Job Description

Salary Range: $60,000 - $72,000

Job Posting End Date: July 24th 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong knowledge of regulatory compliance

• Previous experience managing claims (LTD)

• Excellent interpersonal skills with all levels within the organization

• Excellent verbal and communication skills

• Must be proficient in Microsoft Office Suite

• Ability to multi-task and prioritize in a fast-paced environment while meeting critical deadlines

• Ability to learn new product lines quickly

• Preferred Qualifications:

• Previous experience as a trainer or related role

• Strong knowledge of our Call Center, LTD policies & procedures

• Strong analytical mind with problem solving skills

• Ability to encourage, motivate, and mentor trainees

• Ability to effectively provide feedback to other professionals in a positive manner

• Ability to self-motivate, self-lead and work independently with limited supervision

• Solid understanding of claims best practices

• Exceptional attention to detail

• Strong knowledge of SalesForce & ClaimVantage

• Desire to assume greater responsibilities

• Possess a track record of excellent performance

Education & Experience Required

• High School Diploma or equivalent
• 3 or more years of related experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Bachelor's Degree In a related field
• Instructional Design Experience
• LTD knowledge preferred
• Classroom style training experience preferred

Principal Duties & Responsibilities

• Responsible for planning and conducting basic to intermediate classroom or virtual training courses

• Coordinates training programs, to include creating the class calendar, scheduling, reviewing, and updating lesson plans and presentation materials; ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids; initiates class sign-up sheets and verifies class attendance; issues class attendance certificates

• Provides input or feedback for course improvement

• Answers trainee questions during the training to enhance the learning experience

• Prepares summary assessments for management identifying learning trends

• Monitors and reviews work undertaken by project team in order to ensure appropriate use of materials, tools, equipment, or resources and adherence to schedules

• Conducts due diligence on HR processes in order to determine the risk profile in compliance with relevant regulations

• Independently collates and analyzes data using per-determined tools, methods, and formats to provide managers and HRBPs with the information required to plan and execute policies and processes

• Supports the execution of segment/ function/ BD people strategies by providing operational HR management to ensure the achievement of business goals

• Performs other duties as required

Total Rewards

The salary range for this job is $60,000 to $72,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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